Subscription FAQs

Getting Started

Yes! Our HiNote Everyday Energy Subscribe & Save program saves you money and makes sure you never run out of your daily ritual. Subscribe to 1 pouch every 4 weeks for 15% off your first order, or 2 pouches every 4 weeks for 25% off your first order. After that, you’ll get 10% off every recurring order. Every subscription order also includes free shipping, and your first order ships with a free HiNote shaker. Skip, swap, pause, or cancel anytime — no minimum, no contract.

You pick your flavor, your quantity, and how often you’d like to receive your pouches. We ship your first order with your subscriber discount and a free shaker, then automatically deliver every 4 weeks. You can skip, swap, pause, or cancel anytime from your Customer Portal.

15% off your first order on the 1/month plan, or 25% off your first order on the 2/month plan
10% off every order after that
Free shipping on every subscription order
A free HiNote shaker with your first order
Subscriber-only perks and early access to new flavors

Both ship every 4 weeks. The 1-pouch plan saves 15% on your first order; the 2-pouch plan saves 25% because you’re stocking up. After your first order, both plans give you 10% off every recurring order. Choose 2 pouches if you sip daily or want to share with someone in your house.

Absolutely. The Variety Pack is available as a subscription right alongside our individual flavor pouches — same benefits, same flexibility.

Nope. There’s no minimum, no contract, and no penalty for canceling. You can cancel after your very first order if HiNote Everyday Energy isn’t the right fit.

Managing Your Subscription

Two easy ways: click the “Manage Subscription” link in any HiNote order email (it logs you in automatically), or visit hinote.com/account and enter your email — we’ll text or email you a one-time code. No password to memorize.

Yes — all three are easy. Log in to your Customer Portal, go to “Manage Subscriptions,” and click “Manage this subscription.” From there you can swap your flavor, adjust quantity, or change how often deliveries arrive. Changes made before your next renewal date apply to the upcoming order; changes made after apply to the order after that.

Log in to your Customer Portal. Use the “Shipping” tab to add or edit a shipping address, and the “Payment Methods” tab to update your card. Update at least 24 hours before your next renewal date to be safe.

Yes. Each subscription can be tied to its own shipping address — great for sending HiNote to a parent, partner, or college kid. Set this up from the “Shipping” tab in the portal.

On your renewal date — every 4 weeks from the date of your most recent shipment. Your card is charged on the day your next order is processed for shipment, not the day it arrives. We’ll send a reminder email 3 days before so there are no surprises.

Yes. We send a friendly heads-up email 3 days before every renewal so you have time to skip, swap, edit, or cancel before the order processes.

Skipping & Pausing

All three are quick from your HiNote Customer Portal. Log in via the “Manage Subscription” link in any HiNote email, or visit hinote.com/account and we’ll send a one-time login code.

To skip an upcoming order: Go to “View Upcoming Orders,” find the delivery you want to push, and click “Skip.”
To pause: Go to “Manage Subscriptions” → “Manage this subscription” → “Cancel Subscription,” and you’ll be offered a pause option. Pick how long you’d like to pause and we’ll automatically resume at the end of the window.
To cancel: Same path — “Manage Subscriptions” → “Manage this subscription” → “Cancel Subscription” → confirm.

Prefer email? Send a note to hi@hinote.com from the email tied to your account and we’ll handle it within 1–2 business days.

Log in to your Customer Portal, go to “View Upcoming Orders” (or your Delivery Schedule), find the order you want to skip, and click “Skip.” If you change your mind, click “Unskip” in the same place. Skipping pushes your next delivery ahead by one cycle.

Yes — pausing is a great option if you’re traveling, stocked up, or just need a breather. When you click “Cancel Subscription” in the portal, you’ll see a prompt offering to pause instead. Choose how long you’d like to pause, and we’ll automatically resume your subscription at the end of the pause window.

Of course. Log in to the Customer Portal, find your paused subscription under “Manage Subscriptions,” and click “Order Now” to resume immediately, or adjust the next order date.

No. While your subscription is paused, we don’t process any orders or charges.

Canceling

Two simple ways:

In the Customer Portal: Log in → Manage Subscriptions → Manage this subscription → Cancel Subscription → confirm.
By email: Send a note to hi@hinote.com from the email tied to your account, with “Cancel” in the subject line.

You’ll get a written confirmation email once your cancellation is processed.

Nope. No fees, no penalties, no minimum commitment. Cancel anytime.

Not at all. You signed up online, and you can cancel online — no phone calls, no live agents required. We believe canceling should be just as simple as starting.

Right away. Future shipments and charges stop as soon as your cancellation is processed. If your next order has already been processed for shipment when you cancel, that final order will still ship and be billed — but nothing after it will.

Yes. If you’re subscribed to more than one product, each subscription can be canceled independently from the Customer Portal.

Yes — our money-back guarantee covers you for as long as you’re using the product. Email hi@hinote.com with your order number and a quick note about your experience and we’ll take care of it. Note: canceling alone does not automatically generate a refund — please let us know specifically that you’d like one.

We’d love to have you back. Log in to your Customer Portal, go to “Manage Subscriptions,” and click “Reactivate” on your previous subscription. You’ll resume at our standard 10% subscriber discount and free shipping. (First-order discounts are reserved for first-time subscribers only.)

Billing, Refunds & Issues

At checkout we accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, and Google Pay. PayPal is available on one-time orders.

A few things to know about subscription orders specifically:

Buy now, pay later services like AfterPay, Klarna, and Affirm are available on one-time orders but aren’t supported on subscription orders — they’re built for single transactions and don’t accommodate recurring billing.
HSA/FSA cards aren’t currently accepted. If that changes, our subscriber community will hear about it first. HSA/FSA cards can be used for HiNote Life application subscriptions. Please email hi@hinote.com if you wish to pay for HiNote Life application with an HSA/FSA card.

Have a question about a specific payment method? Email hi@hinote.com and we’ll help.

We’ll automatically retry the charge over the next several days and email you each time. If we still can’t process the payment, your subscription will pause until you update your billing details. No mystery shipments, no surprise charges.

If we ever need to adjust subscription pricing, we’ll notify you by email at least 14 days before the change takes effect, so you’ll have time to decide whether to continue, modify, or cancel.

Same as our one-time orders. We stand behind our product 100%, for as long as you’re using it. If you’re ever not satisfied with a subscription shipment, email hi@hinote.com with your order number and a brief note about your experience. Our team will respond within 1–2 business days with next steps. No need to send anything back.

So sorry about that. Email hi@hinote.com with your order number and a quick description (a photo helps if it’s damaged), and we’ll make it right — typically within 1–2 business days.

Not yet — we currently ship only to U.S. addresses (and not to PO Boxes). Want us to come to your country next? Email hi@hinote.com and let us know where.

Subscription discounts are already built in (15% or 25% off your first order, then 10% off every order after, plus free shipping and a free shaker). Promotional codes generally can’t be combined with subscriber discounts unless we say so during a specific promotion.

HiNote Life App Subscriptions

No — they’re separate products with separate billing. Your HiNote Everyday Energy subscription is managed through hinote.com (powered by Recharge). Your HiNote Life app subscription is billed and managed by the Apple App Store, Google Play Store or Stripe Web Billing, depending on your device.

On iPhone or iPad:

Open Settings → tap your name → tap Subscriptions
Select HiNote Life → tap Cancel Subscription

On Android:

Open the Google Play app → tap your profile icon
Tap Payments & Subscriptions → Subscriptions → HiNote Life → Cancel Subscription

In the HiNote Life app:

Open the HiNote Life app → tap Profile icon in bottom left corner
Tap Settings icon top right corner
Tap Subscription → Change or Cancel Subscription

Your access continues until the end of your current billing period, after which the subscription will not renew.

App refunds are processed by Apple or Google, not by HiNote. Submit refund requests through the App Store (reportaproblem.apple.com) or Google Play (play.google.com/store/account). We’re happy to help you walk through it — email hi@hinote.com.

No. They’re separate. Canceling one doesn’t cancel the other. Manage your HiNote Everyday Energy subscription at hinote.com/account.

Email: hi@hinote.com

Response time: 1–2 business days, Monday–Friday 8:00 AM - 5:00 PM PST

In the HiNote Life app: Shake your phone, or go to Settings > Help & Support > Send Feedback.

We’re here for you — every sip, squat, and step of the way.